TicketAura (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Please read this Privacy Policy carefully. By accessing or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
We may collect the following types of personal information:
We automatically collect certain information about your device and how you interact with our services, including:
We collect information directly from you when you:
We use cookies, web beacons, and similar technologies to collect information automatically. These technologies help us understand how you use our services and improve your experience.
We use your information for various purposes, including to:
When you purchase tickets to an event, we share necessary information with the Event Organizer, including your name, email address, and ticket details. Event Organizers may use this information to manage event check-ins and communicate important event information
We share information with trusted third-party service providers who perform services on our behalf, such as:
These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with our Privacy Policy.
We may disclose your information if required to do so by law or if we believe that such action is necessary to:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We primarily process and store your information in Nigeria and the United Kingdom. However, we may transfer, process, and store your information in other countries where our service providers are located. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
For transfers from the UK to countries not deemed to provide an adequate level of data protection, we implement appropriate safeguards, such as standard contractual clauses approved by the UK Information Commissioner's Office.
Depending on your location, you may have certain rights regarding your personal information:
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
To exercise these rights, please contact us at support@ticketaura.com.
Under the Nigeria Data Protection Regulation (NDPR), you have the following rights:
To exercise these rights, please contact us at support@ticketaura.com.
We use cookies and similar technologies to enhance your experience on our platform. Cookies are small text files that are stored on your device when you visit a website. We use the following types of cookies:
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
Our platform may contain links to third-party websites or services that are not owned or controlled by TicketAura. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these sites before providing any personal information.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions regarding this Privacy Policy. If you have any questions about this Privacy Policy or our privacy practices, please contact our DPO at dpo@ticketaura.com.
If you have a complaint about our handling of your personal information, please contact us first at privacy@ticketaura.com. We will investigate your complaint and respond as soon as possible.
If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority:
If you have any questions about this Privacy Policy, please contact us at:
Email: support@ticketaura.com
Last Updated: 2nd May 2025
